Few things are more frustrating than a garage door that suddenly refuses to open—especially when you’re in a hurry. Before calling for professional service, here are some simple troubleshooting steps every homeowner can try.

Step-by-Step Troubleshooting Guide

  1. Check the Power Source
  • Make sure the garage door opener is plugged in.

  • Check the circuit breaker or fuse box for tripped breakers.

  1. Inspect the Remote Control
  • Replace the batteries in your remote or keypad.

  • Re-sync the remote with the opener if needed (follow your manual).

  1. Look at the Door Lock Feature
  • Many garage door openers have a “lock” or “vacation” mode.

  • Turn it off—this feature disables the remote.

  1. Test the Photo-Eye Sensors
  • Sensors should face each other with no obstruction.

  • Clean lenses with a soft cloth if dirt or spiderwebs are blocking the beam.

  • Misaligned sensors can prevent the door from closing or opening.

  1. Check the Door’s Manual Release
  • Make sure the emergency release cord hasn’t been pulled.

  • If it has, reattach it to the opener carriage.

  1. Listen for Unusual Noises
  • Grinding or straining may signal a broken spring or cable.

  • Stop immediately—these parts are dangerous to repair without a professional.

  1. Try Operating the Door Manually
  • Lift the door by hand. If it feels unusually heavy, a spring may be broken.

  • Do not attempt to fix springs or cables yourself—call a professional.

When to Call a Professional

If the above steps don’t solve the problem, or if you notice:

  • Broken springs or cables

  • A door that’s off-track

  • Burning smell or electrical issues

It’s time to contact a garage door professional. Attempting DIY repairs on springs, cables, or tracks can be dangerous. Superior Overhead Door is ready to serve you – give us a call at 815-788-1100.

Local, Reliable Help – Same Day Service

If you’re in McHenry County or the Northern Illinois suburbs, Superior Overhead Door can usually provide same-day repair service for urgent garage door problems. Our trained technicians arrive with fully stocked trucks to get your door working safely again. Give us a call today at 815-788-1100.

Key Takeaways

  • Start with simple fixes: power, remotes, locks, sensors.

  • Don’t force the door—heavier-than-usual lifting often means a broken spring.

  • Call a professional for dangerous or complex repairs.